# EXCEPTION MANAGEMENT

## Resolve delays faster with automated exception management

Gain visibility into every disruption, take action early, and reduce costly service delays to keep your network running smoothly

## Manage exceptions with ease

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# REAL-TIME ALERTING

### Get instant visibility into disruptions

Stay ahead of issues with automated notifications that give your teams plenty of time to respond before service is impacted

- Instant alerts for critical events — get notified of delays, tender failures, tracking outages, and delivery exceptions as they occur
- Customize thresholds to your business — define rules for when and how exceptions should trigger across lanes and modes
- Reduce blind spots — unify signals from carriers, visibility tools, and internal systems in one place

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# UNIFIED WORKFLOWS

### One dashboard for every exception

Replace scattered emails and spreadsheets with structured workflows designed for fast, accurate issue resolution

- Handle every exception in one place — consolidate tender, tracking, delivery, billing, and documentation issues
- Assign and collaborate across teams — route tasks to the right people and track resolution through every step
- Standardize processes — ensure every exception is handled according to your SOPs and SLAs

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# SERVICE RECOVERY

### Resolve delays instantly

Respond quickly to delays, missed appointments, and service failures, minimizing impacts to your downstream customers

- Resolve issues with structured workflows — assign tasks, track progress, and centralize communication across teams and carriers
- Accelerate recovery with real-time insights — surface root-cause data and recovery options instantly to guide next steps
- Protect customer commitments — reduce late deliveries and service failures with faster, more predictable recovery processes

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# CUSTOMER EXPERIENCE

### Deliver transparency and reliability to every customer

Enhance communication and trust with consistent, proactive shipment updates tailored to your customers’ needs

- Automate notifications for key milestones and exceptions — keep customers informed without manual outreach
- Share accurate ETAs and visibility — provide real-time tracking and updates that reduce uncertainty and inbound inquiries
- Maintain strong, transparent relationships — communicate issues, resolutions, and revised expectations with professionalism and consistency

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# INTEGRATIONS

## One platform for all your tech

### Unify Workflows

All modules, datapoints, and teams work together to eliminate silos and minimize disruptions.

### Real-Time Data

Every shipment update flows instantly across teams, carriers, and partners.

### End-to-End Visibility

From planning to analytics, the entire shipment lifecycle stays connected.

### Scale Operations

Configurable infrastructure allows you to operate across teams, locations, and modes without adding complexity.

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# CUSTOMER SUCCESS

## Trusted by leading shippers

"Load tendering, which previously involved manual emails and data entry, now operates with minimal human intervention"

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# CASE STUDIES

## Real shippers. Real results.
Learn how industry leading shippers are reducing costs, improving visibility, and gaining control of their freight with Princeton TMX's Unified Transportation Management System

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## EXPLORE OTHER SOLUTIONS

### Discover more solutions from Princeton TMX

**Workflow Automation**  
Eliminate manual workload and errors with AI and automation that streamline every part of your transportation management process.

### Procurement Events
Secure the best rates and service across every lane by centralizing data, automating communication, and empowering teams with AI-enabled insights.

### System Integrations
Easily integrate with enterprise resource planning, visibility, procurement, benchmarking, carrier systems, and more, enabling a single source of execution for your transportation teams.

### Origin & Plant Performance
Gain clear, data-driven visibility into how each origin, plant, and location operates, helping you optimize origin behavior for both cost and service improvements.

### Sustainability Reporting
Meet increasingly complex regulatory and customer expectations by surfacing audit-ready sustainability insights.

### Carrier Performance
Unlock objective, real-time insights into how every carrier performs across cost, service, capacity, and compliance, empowering stronger partnerships and higher reliability.