EXCEPTION MANAGEMENT

Resolve delays faster with automated exception management

Gain visibility into every disruption, take action early, and reduce costly service delays to keep your network running smoothly

Manage exceptions with ease

REAL-TIME ALERTING

Get instant visibility into disruptions

Stay ahead of issues with automated notifications that give your teams plenty of time to respond before service is impacted

• Instant alerts for critical events — get notified of delays, tender failures, tracking outages, and delivery exceptions as they occur
• Customize thresholds to your business — define rules for when and how exceptions should trigger across lanes and modes
• Reduce blind spots — unify signals from carriers, visibility tools, and internal systems in one place

UNIFIED WORKFLOWS

One dashboard for every exception

Replace scattered emails and spreadsheets with structured workflows designed for fast, accurate issue resolution

• Handle every exception in one place — consolidate tender, tracking, delivery, billing, and documentation issues
• Assign and collaborate across teams — route tasks to the right people and track resolution through every step
• Standardize processes — ensure every exception is handled according to your SOPs and SLAs

SERVICE RECOVERY

Resolve delays instantly

Respond quickly to delays, missed appointments, and service failures, minimizing impacts to your downstream customers

• Resolve issues with structured workflows — assign tasks, track progress, and centralize communication across teams and carriers
• Accelerate recovery with real-time insights — surface root-cause data and recovery options instantly to guide next steps
• Protect customer commitments — reduce late deliveries and service failures with faster, more predictable recovery processes

CUSTOMER EXPERIENCE

Deliver transparency and reliability to every customer

Enhance communication and trust with consistent, proactive shipment updates tailored to your customers’ needs

• Automate notifications for key milestones and exceptions — keep customers informed without manual outreach
• Share accurate ETAs and visibility — provide real-time tracking and updates that reduce uncertainty and inbound inquiries
• Maintain strong, transparent relationships — communicate issues, resolutions, and revised expectations with professionalism and consistency

INTEGRATIONS

One platform for all your tech

Unify Workflows

All modules, datapoints, and teams work together to eliminate silos and minimize disruptions.

Real-Time Data

Every shipment update flows instantly across teams, carriers, and partners.

End-to-End Visibility

From planning to analytics, the entire shipment lifecycle stays connected.

Scale Operations

Configurable infrastructure allows you to operate across teams, locations, and modes without adding complexity.

CUSTOMER SUCCESS

Trusted by leading shippers

"Load tendering, which previously involved manual emails and data entry, now operates with minimal human intervention"

CASE STUDIES

Real shippers. Real results.

Learn how industry leading shippers are reducing costs, improving visibility, and gaining control of their freight with Princeton TMX's Unified Transportation Management System

EXPLORE OTHER SOLUTIONS

Discover more solutions from Princeton TMX

Workflow Automation
Eliminate manual workload and errors with AI and automation that streamline every part of your transportation management process.

Procurement Events

Secure the best rates and service across every lane by centralizing data, automating communication, and empowering teams with AI-enabled insights.

System Integrations

Easily integrate with enterprise resource planning, visibility, procurement, benchmarking, carrier systems, and more, enabling a single source of execution for your transportation teams.

Origin & Plant Performance

Gain clear, data-driven visibility into how each origin, plant, and location operates, helping you optimize origin behavior for both cost and service improvements.

Sustainability Reporting

Meet increasingly complex regulatory and customer expectations by surfacing audit-ready sustainability insights.

Carrier Performance

Unlock objective, real-time insights into how every carrier performs across cost, service, capacity, and compliance, empowering stronger partnerships and higher reliability.